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Jennifer
S. Roberts, CFE, founder of Roberts Consulting
Services (RCS) & FranchiseOperations.com, works hand-in-hand with
Franchise
organizations to design operations, support and training programs to
promote
successful franchise channels. She and
her associates also work directly with Franchisees in the areas of
organizational development and planning for strategic growth. RCS recently added two new service offerings:
conducting performance audits and customer satisfaction programs. These can be done at the request of the
Franchisor or Franchisee.
Jennifer
is a graduate of the Fast Track MBA, offered by
the International Institute for Franchise Education and Nova Southeastern University,
H. Wayne
Huizenga School of Business and Entrepreneurship. Her undergraduate
work was
done at Indiana
University,
where she received a double
major BA in International Communications and Psychology.
Jennifer also holds her certification in
Alternative Dispute Resolution/Mediation from UCLA.
She has served as an active member of the
Alternative Dispute Resolution Mediation Panel for the Los Angeles
County
Superior Court. She firmly believes that mediation is the best way to
prevent
unwanted litigation.
Jennifer
is also proud to carry her CFE (Certified
Franchise Executive) designation with the International Franchise
Association
(IFA). She is actively involved with IFA committees and participates in
Franchise Awareness Day on Capitol Hill. Jennifer
teaches franchise courses for the IFA
and Nova
University
in the areas of Franchise Operations and Training (www.sbe.nova.edu/franchise).
She
continues to attend seminars and training on a regular basis in the
area of
franchise development, management and dispute resolution.
Jennifer holds numerous other certifications
in organizational development and training.
She has over 15 years
of experience in management, business operations, development of
training/support programs and franchise sales.
She specializes in working with emerging franchisors to create strong
franchise support programs. Her “Franchise in a Box” program includes:
creation
of operations and training manuals, initial franchise
training/continuous
education programs, developing preferred vendor programs and field
support
services. She has also played an
integral role in the interview and selection process of new franchise
candidates for her clients.
USA Tel: 714-284-0314
Email: jroberts@JSRConsulting.com
Website:www.franchiseoperations.com
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